Support and contact: who to write to, depending on the problem

There are two kinds of contact and they should not be confused. For questions about this guide — a correction, a question about an article — contact us. For questions about a gambling account — a deposit, a withdrawal, a verification — only the operator can help. This page explains how to reach a casino's real customer support and how to avoid people impersonating it.

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Contact us

The solverdecasino.net editorial team answers at info@solverdecasino.net. Tell us the page concerned and, for a correction, your source. We have no access to player accounts, process no payments and cannot intervene with operators. We are not Solverde and do not work for it.

The operator's customer support: what to look for

Channel	Advantage	Watch out
Live chat	Fast answers	Ask for written confirmation of anything agreed
Email or form	Leaves a full record	Keep the ticket number
Help centre	Answers to common questions	May lag behind the current terms
Phone	Useful for urgent cases	Confirm the number on the operator's domain

If an operator advertises 24/7 support, check on its own site which channels and languages that covers. We do not state any operator's hours.

Finding the genuine channel

Confirm the operator's domain in your regulator's licence register.
Open that domain by typing it yourself.
Use the contact details inside the site — not ones from searches, ads or social media.

Fake support agents

Social media profiles and messaging numbers claiming to be "support" for a well-known casino are a common scam. They ask for your password, a verification code or a payment "to unlock" a withdrawal. A genuine operator never asks for any of these. If it happens, end the contact, change your password and report it to the operator through the confirmed domain.

Frequently asked questions

How do I contact Solverde customer support?

Through the channels published on the operator's own site, once you have checked its domain in the regulator's licence register. This guide is not Solverde and has no access to accounts or internal channels of any operator.

Support asked for my password. Is that normal?

No. A genuine operator never asks for your password or verification codes. End the conversation, log in through the confirmed domain and change your password.

What is the solverdecasino.net email for?

Corrections, questions about the guide's content and privacy requests. We cannot solve casino account problems or withdrawal requests.