VIP program: what loyalty tiers really measure

A VIP program — or loyalty program — rewards volume of play: the more you wager, the more points you earn and the higher you climb through the tiers. This page explains how loyalty points work, which rewards are common (VIP cashback, a personal manager, birthday bonuses) and why the VIP club is the promotion that most needs firm limits. We do not describe Solverde's or the partner operator's program.

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Comp points: what is measured

Comp points (or loyalty points) accrue on the amount wagered, not on the result. In a hypothetical example, one point per €10 wagered means €1,000 in bets earns 100 points whether you won or lost. Different games may earn points at different rates; slots often count more than table games.

Tiers and typical rewards

Reward	How it usually works	What to check
VIP cashback	Refund percentage rising with tier	Cash or bonus money
Points exchange	Points converted to credit or spins	Exchange rate and wagering
Personal manager	Dedicated contact from a certain tier	Offers always in writing
Higher withdrawal limits	Bigger caps for top tiers	Conditions in the payment terms
Events and gifts	Invitations and one-off offers	Rules of each event

High roller: the profile that most needs brakes

A VIP program is designed to keep the biggest spenders. That is not a flaw; it is the purpose. The consequence is that as you climb, offers, calls and invitations increase — and with them the risk of playing beyond your plan. A personal manager may help with a withdrawal, but is also a sales channel. Practical rule: get any special condition in writing, and decide on any limit increase outside a gambling session.

VIP on a licensed site and on an unlicensed one

On a licensed site, VIP status does not take you outside the rules: deposit limit tools stay available where required, and a national self-exclusion covers you like any other player. On an unlicensed site, a high-volume player may be leaving considerable sums with an operator no regulator in their market supervises — and is exactly the player with most to lose in a dispute.

Frequently asked questions

How do you move up tiers in a loyalty program?

By earning loyalty points, which almost always depend on the amount wagered rather than on winnings. Each operator sets how many points each game gives and how many each tier needs.

Is a personal manager an advantage?

They can resolve issues faster, but they are also a sales channel: they propose bonuses and events so you play more. Ask for any special condition in writing and keep your limits.

Can I lose my VIP tier?

In many programs yes: tiers are reviewed periodically and need minimum activity to keep. The program terms explain the retention rule.